BILLING TERMS & CONDITIONS

By placing an order on https://pawfect-cause.com, you agree to the Billing Terms & Conditions below. This policy applies to orders shipped within the United States only.

ACCURACY OF BILLING & ACCOUNT INFORMATION
  • We may refuse or cancel any order at our sole discretion, including orders placed under the same account, payment method, or billing/shipping address, or orders we suspect are from resellers/distributors.
  • If we modify or cancel your order, we will attempt to notify you using the contact details provided at checkout.
  • You agree to provide and maintain accurate, complete, and up-to-date billing and contact information (full name, billing address, email, and payment details).
PAYMENT AUTHORIZATION, CHARGING & CURRENCY
  • Authorization required: All payments must be successfully authorized before an order is confirmed. If authorization fails (e.g., expired card, insufficient funds, suspected fraud), the order may be declined.
  • When we charge: Unless otherwise stated, your payment method is charged at order confirmation. For some items (e.g., backorders or pre-orders), we may place an authorization hold first and capture funds upon shipment.
  • Split shipments: If your order ships in multiple packages, you may see multiple captures that in total will not exceed the order amount.
  • Currency: All prices are displayed and charged in U.S. Dollars (USD).
  • Billing descriptor: Charges typically appear as “PAWFECT CAUSE” or similar on your statement.
US SALES TAX

Applicable U.S. sales taxes are calculated and shown at checkout and may be collected by us or, where required, by a marketplace facilitator.

ACCEPTED PAYMENT METHODS
  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Alternative Payments: Shop Pay and Klarna (installments subject to approval by the provider; late fees/interest may apply per provider terms)

All payments are processed via trusted, secure gateways. Sensitive data (e.g., full card numbers, CVV) is encrypted and not stored on our servers.

PCI SECURITY & FRAUD PREVENTION
  • Our payment processors follow PCI-DSS requirements. We use AVS/CVV checks and automated/manual review to reduce fraud.
  • We may hold or cancel any order flagged for suspicious activity until verification is completed.
ORDER CONFIRMATION & RECEIPTS
  • After checkout, you will receive an order confirmation email with billing details.
  • A separate shipping confirmation (with tracking) will be sent once items dispatch.
  • If you do not receive a confirmation, check your spam folder or contact support.
REFUNDS, TIMING & BILLING DISCREPANCIES
  • Refund method: Approved refunds are issued to the original payment method used at checkout.
  • Refund timing: Banks and payment providers typically post refunds within up to 7 business days after we process them.
  • Policy alignment: Refund eligibility follows our Return & Refund Policy.
  • Disputes: If you see an error or unauthorized charge, contact us within 7 business days of the transaction so we can assist. Initiating a chargeback without contacting us may delay resolution.
CANCELLATIONS & CHANGES

We process orders quickly. Requests to cancel or change an order must be made as soon as possible after purchase. Once processing/shipment begins, changes may not be possible. If your order has shipped, please use our Returns process.

INSTALLMENT PAYMENTS (SHOP PAY / KLARNA)
  • Installments are offered and serviced by the payment provider. Approval, schedules, fees, and late charges are governed by the provider’s terms you accept at checkout.
  • For refunds on installment purchases, the provider will apply the refund per its policies (e.g., reduce remaining installments or refund amounts already paid).
CONTACT US (BILLING SUPPORT)


Store Name: Pawfect Cause
Email: support@pawfect-cause.com
Phone: +16469806413
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (New York)

We do our best to reply to your e-mail within 1-2 business days.

COMPANY INFORMATION


Company Name: Daniel Smith Active
Address: Victor Hugoplantsoen 17, 3533 CG, Utrecht, the Netherlands
Company Number (KvK): 86253301
VAT Number: NL004215085B38

GOVERNING LAW & DISPUTE RESOLUTION

These Billing Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Disputes will be handled in accordance with the Terms of Service (including any binding arbitration and class action waiver applicable to U.S. customers). If a claim proceeds in court, the exclusive venue is state or federal courts in Delaware.